Troubleshooting Issues

NO ELECTRICTY

Check with a neighbour to see if they have power, if both units are without power please phone the your power company to check if there is in outage.

Check your fuse box as there may have been an overload and the fuse may need re-setting.

Test the appliance you are using in another powerpoint to isolate if it is the powerpoint or the appliance that is faulty.

NO HOT WATER - ELECTRIC HOT WATER CYLINDER

Have you paid your account?

Check that the hot water cylinder is switched on at the powerpoint.

Check the fuse in the meter box? Has someone turned off the fuse by mistake or has the fuse blown?

Check that the water supply tap to the hot water cylinder is turned on

NO HOT WATER - GAS HOT WATER SYSTEM

Have you paid your account?

Check to see if your pilot light has gone out. Some units can be easily relit – others may require a tradesperson.

Check for mains gas supply, is the gas turned on at the main?

If using bottle gas supply, check to see if the gas bottle are empty? If so, contact the gas company and arrange to refill the gas bottles.

CLOTHES DRYER NOT WORKING

Check the clothes dryer electricity supply switch is turned on at the wall and the plug is securely pushed into the powerpoint.

Check the fuse in the fuse/meter box

Check to see if the filter needs cleaning out as some dryers can automatically shut down due to overload of lint in the filter.

Check that the door is closed properly

WASHING MACHINE NOT WORKING

Check the washing machine water taps are turned on at the wall

Check the washing machine switch is turned on at the wall and the plug is securely pushed into the wall socket.

Check the fuse in the fuse/meter box

Check that the lid/door is closed properly

If the machine has stopped half way through a cycle, make sure that the machine is not overloaded or out of balance by re-arranging the items evenly in the machine.

LIGHTS OR POWER POINTS NOT WORKING

Check and replace the light bulb

Check the fuses in the fuse/meter box

OVEN OR STOVE ELEMENT NOT WORKING

Check the house fuse/meter box as if there has been an overload, the fuse may need to be reset.

Check the oven switch on the wall has not been turned off by mistake

SINK OR SHOWER IS BLOCKED

If the problem is that the sink is taking a long time to drain away, please try the following:

Pour hot water down the sink or use a drain cleaner such as ‘Drano’ to try to free the blockage.

Please note that if you have caused the blockage, you are responsible for the cost of unblocking it.

REDUCING / MINIMISING MOULD

Excess moisture indoors can also be caused by condensation. Condensation forms when the air indoors can’t hold any more moisture. Cooking, showering, drying clothes indoors and even breathing without adequate ventilation can all cause excess moisture. Droplets can form on indoor surfaces such as mirrors, windowsills and on walls, particularly when they’re cold.

You can help prevent the buildup of condensation by:

1) Putting lids on saucepans, drying washing outside and avoiding using paraffin or bottled gas heaters.

2) Opening the bedroom window for 15 minutes each morning.

3) Heating your home a little more.

4) Ventilating rooms regularly and leaving doors open to allow air to circulate, unless you’re cooking or showering.

5) If you’re cooking – opening the window, putting the fan on and closing the door of the room you’re in.

6) If you’re showering or bathing – closing the door and leaving the fan on for ten minutes after you’ve finished

7) Opening all windows for 15 minutes each morning.

Removing mould

Using a product like ‘Mould Killer’ can be used to effectively remove the mould on most surfaces.

For more details click on the video link below: Removing mould video

OUR team