Tenants FAQs

WHAT DO I NEED TO PAY BEFORE I MOVE IN?

Generally, you will need to pay 4 weeks bond and 1 week in advance and a letting fee of 1 week + GST. All payments are due upon signing.

WHEN WILL MY BOND BE REFUNDED?

Your bond will be refunded once we have completed a property inspection and any work required has been completed and paid for. Be aware that the bond is not to be used to pay your last few weeks of rent and that you must keep paying your rent through to your last day in the property.

PAYING YOUR RENT

Payment is by automatic payment usually once per week to our nominated bank account.

We require a single payment from groups of tenants rather than multiple smaller payments.

Please ensure you include the supplied property reference so that we can correctly attribute your rent to you.

WHAT HAPPENS IF SOMETHING NEEDS TO BE REPAIRED?

If you have an urgent maintenance request where a property or person is in danger of damage or injury, please phone  021 831 955.

All other maintenance requests must be requested online. Please click on Maintenance request button

Please note that fair wear and tear during your stay is expected, but you are responsible for any damage to the property beyond this.

It is the tenant’s responsibility to:

  • Replace any blown light bulbs with similar quality bulbs throughout the property.
  • Replace smoke alarm batteries when needed.
  • Replace fuses if blown.
  • Replace cracked or broken windows and screens (unless the incident is reported to police as a break in or vandalism).
  • Maintaining gardens and lawns unless it has been specifically excluded in the lease.

WHAT HAPPENS IF YOU LOCK YOUR KEYS IN THE PROPERTY?

You can sign out and collect a key from the office within business hours (Monday – Friday, 9am – 5pm).

HOW OFTEN IS THE PROPERTY INSPECTED?

Your property will be inspected at least four times a year, we will contact you and give you at least 48 hours’ notice of the inspection.

Please contact your property manager who will attempt to assist you with your individual situation

If you can find another suitable tenant(s), we may be able to come to an arrangement with you. This will most likely involve you paying for any administration and advertising costs associated with finding the new tenant(s) for the property. Until a new tenant(s) is found you will be liable for the rent.

We expect atleast two weeks notice that you intend to break the lease.

Periodic term tenancy (e.g month by month) If you have a periodic tenancy, 21-days notice in writing in required to vacate the property. If one tenant gives notice to vacate, we will assume all tenants want to vacate the property and that all tenants are in agreement.

All keys, access cards, and garage door openers will be due at the office by close of business that day or at 9am the following

DO I NEED CONTENTS INSURANCE?

Yes, you will need contents insurance. The owner’s insurance does not cover your personal contents for loss or damage.

SOME OF MY DETAILS HAVE CHANGED?

Please let your property manager know by email of any changes to your contact details or personal circumstances.

NOISY NEIGHBOURS

If at any stage you have a problem with noisy neighbours, please call Noise Control. It is a 24 hour service run by the Wellington City Council. Their 24 hour telephone number is 499-4444 and then email our office with details the next working day: enquiries@quinoviclq.co.nz

WHAT HAPPENS IF SOMETHING NEEDS TO BE REPAIRED?

If you have an urgent maintenance request where a property or person is in danger of damage or injury, please phone on 021 831 955.

All other maintenance requests must be requested online. Please click on Maintenance request.